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Monday, February 21, 2011

naughty little monkeys


TO ALL STAFF:

You are naughty little monkeys. Complaints are coming in left and right about how you are treating the patients and visitors like shit. Your attitudes stink. Your behavior is abominable and you are rude little jerkwads. What am I going to do with you? This is an order to cease and desist. It is not an option to continue to act like you loathe our patients, even if you do.

Excellent customer service is the hallmark of this institution. When you are busy, all it takes is a smile to reassure that troubled individual screaming at the triage window. That smile tells the patient you are doing your best.

If you have any questions, suggestions, comments, sarcastic remarks, I am available from 6:30-6:45 AM Tuesday February 29. Meanwhile, I'll be in my office.

As always, thank you for all you do for our patients.

THE MANAGEMENT

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