OK, whose scathingly brilliant idea was it to put ER wait times on hospital web sites? There are apparently enough morons out there that go there and check them.
MESSAGE TO THE PUBLIC:
If you have time, if you are thinking about this before you even come, YOU ARE NOT HAVING AN EMEGENCY. REPEAT YOU ARE NOT HAVING AN EMERGENCY.
So I am sitting at the triage desk with the usual snarl on my face (sort of a get the the hell away from here presentation) and a person comes up to discuss on the wait time that was on the web site. The conversation went a little something like this:
MORON: The web site said the wait was 15 minutes and we have been waiting 30 minutes.
ME: Those wait times are usually not acurate. ER situations can change minute to minute.
MORON: But, your hospital operator told me the wait was fifteen minutes...
ME: They shouldn't have told you that. Things change quickly.
MORON: Well who can I talk to about this. This is public information and it is not correct. BLAHBLAH BLAH. LALALA.
Now mind you it is Monday. There are 58 people in the waiting room who have been waiting for hours. There is a line of people behind this guy. I gave them the ER managers home phone number and encouraged them to call and have a long talk about the fraud being committed by the hospital in regard to ER wait times. I told them the manager won't be home until midnight and doesn't mind being called that late.