There are two kinds of people who come into the ER that I can't stand: assholes and bullies.
Being a nurse, you learn pretty quick that there are people in this world who make an art out of being an asshole. Asshole type #1: Their life is shit and you, the nurse, are going to pay the price for their shitty life. All of that bullshit therapeutic communication they taught you in nursing school isn't going to work with them..
Asshole type #2: This type has an exaggerated sense of their own importance. Everybody is supposed to cater to their every whim. They are more important than the other lowly patients. If things don't go how they want them to go, look out.
Then there are the bullies. The verbally abusive who sometimes threaten the staff. I have absolutely zero tolerance or patience for these people. Especially those who threaten physical harm. Ah can you say....SECURITY!
Here's the thing about nurses, assholes and bullies. As a group we put up with them, many times feeling like we have no choice. True that, they have to get medical care too. What gets me about a lot of nurses are two things:
1) They feel sorry for people like this. Oh....they must have had a rough life...
2) They allow themselves to be abused, threatened without doing anything about it.
When I have a asshole patient, sorry folks, I avoid them. I do what I have to do and I don't go in their room unless they put the call light on or do my periodic checks. Now some of you would say, well, why don't you talk to them, maybe they are scared...no, sorry. I do not have time for people like this. I won't subject myself to it.
With bullies, I do two things: If someone is verbally abusing me, I tell t em to stop, tell them it is unacceptable, and if they don't, I leave the room and come back later. If they threaten me physically, I call security. Just like in a domestic abuse situation, I do not deserve to be treated this way. I won't be. Again I avoid them, doing only what is necessary.
Perhaps some of you think I am being a hardass. Nurses are supposed to care and understand. Bullshit. Nurses are their to provide care and be treated respectfully. End of story