Sunday, October 16, 2011
don't call us, we'll call you
Effective immediately you may no longer call ahead to tell us that you are sending in so and so to be seen in the ER and you want to give us a "heads up". We don't want a "heads up". We find you "heads up" a waste of time.
I am in triage, it is busy and your sorry butt calls up in the middle of all of it to tell us about this patient. I don't care. What you have to tell me is useless information. Sometimes I don't even write it down. Nothing you say will change the way your patient is treated in the ER. They will go through the same process as everyone else. They will be triaged, may or may not go back to a room right away, our doctor will see them and THEY will decide what to do.
Your patient will not get back any sooner because you called. Don't tell your patient that they will. Telling your patient that you will be calling us to tell of their pending arrival makes your patient think they will be a priority. They won't be. They will be TRIAGED like everyone else. Often patients have the mistaken notion that you meet them there. Please tell them that the last time you were in ER was 1965 and that you won't be seeing them.
It is not 1970 and you are not Marcus Welby and you don't need to call us. We really can manage your patient all by ourselves.
Posted by girlvet at 10:21 PM